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BIM用户满意度影响因素及作用机制分析

日期:2021年05月02日 编辑(ji):ad201107111759308692 作者:s11竞猜平台 点击次数(shu):323
论文(wen)价格:150元/篇(pian) 论文(wen)编(bian)号:lw202104221404389106 论文字(zi)数:51255 所属栏目:工程管理论(lun)文
论文地区:中国 论文语(yu)种(zhong):中文 论(lun)文用途:硕士毕业论(lun)文 Master Thesis

本文是一篇工(gong)程管理(li)论文,本文以理(li)论及文献研究为基础,借鉴技(ji)术(shu)接受模型(xing)、D&M 信息系统(tong)成功(gong)模型(xing)和技(ji)术(shu)-环境-组织框(kuang)架,确(que)定了 BIM 用(yong)户(hu)满意(yi)度概(gai)念模型(xing)。该模型(xing)包含的 9 个潜(qian)变量(liang),分别为高(gao)层管理(li)者支(zhi)持(chi)、目标管理(li)、服(fu)务质(zhi)(zhi)量(liang)、系统(tong)质(zhi)(zhi)量(liang)、信息质(zhi)(zhi)量(liang)、外部支(zhi)持(chi)、感知(zhi)易(yi)用(yong)性(xing)、感知(zhi)有(you)用(yong)性(xing)和用(yong)户(hu)满意(yi)度。


第一章(zhang) 绪(xu)论


1.1 研究(jiu)背景(jing)及研究(jiu)意义

1.1.1 研究(jiu)背景

(1)国家政策支(zhi)持(chi)及行(xing)业发(fa)展需要

建(jian)(jian)(jian)(jian)筑(zhu)行业(ye)(ye)逐(zhu)(zhu)渐(jian)朝(chao)着信(xin)息化(hua)(hua)(hua)、数据(ju)化(hua)(hua)(hua)、智能化(hua)(hua)(hua)的(de)(de)(de)(de)(de)(de)(de)方(fang)向发(fa)展(zhan),BIM 技术成(cheng)为(wei)(wei)推(tui)动发(fa)展(zhan)不(bu)可(ke)或缺(que)力(li)量。随着 BIM 技术在(zai)前(qian)期规划(hua)、设(she)(she)计、施(shi)工、运营和维(wei)护(hu)阶(jie)段的(de)(de)(de)(de)(de)(de)(de)应(ying)用(yong)(yong),将逐(zhu)(zhu)步实(shi)现工程(cheng)(cheng)建(jian)(jian)(jian)(jian)设(she)(she)项目的(de)(de)(de)(de)(de)(de)(de)全寿命周(zhou)期数据(ju)共享和信(xin)息化(hua)(hua)(hua)管理。BIM 被视(shi)为(wei)(wei)下一代解决(jue)方(fang)案(an),可(ke)提高建(jian)(jian)(jian)(jian)设(she)(she)单(dan)位(wei)(wei)(wei)、施(shi)工单(dan)位(wei)(wei)(wei)等(deng)于(yu)建(jian)(jian)(jian)(jian)筑(zhu)行业(ye)(ye)有(you)(you)关(guan)(guan)单(dan)位(wei)(wei)(wei)的(de)(de)(de)(de)(de)(de)(de)生产率并简(jian)化(hua)(hua)(hua)建(jian)(jian)(jian)(jian)筑(zhu)项目的(de)(de)(de)(de)(de)(de)(de)交付过(guo)程(cheng)(cheng),它在(zai)推(tui)进(jin)建(jian)(jian)(jian)(jian)筑(zhu)行业(ye)(ye)转型升级的(de)(de)(de)(de)(de)(de)(de)过(guo)程(cheng)(cheng)中发(fa)挥了巨大(da)作用(yong)(yong)。近年(nian)来,国务院(yuan)、住(zhu)建(jian)(jian)(jian)(jian)部等(deng)有(you)(you)关(guan)(guan)单(dan)位(wei)(wei)(wei)频(pin)繁颁(ban)发(fa)强制应(ying)用(yong)(yong) BIM 技术的(de)(de)(de)(de)(de)(de)(de)文件。自2018 年(nian)起全国各省市(shi)自治区关(guan)(guan)于(yu) BIM 的(de)(de)(de)(de)(de)(de)(de)推(tui)进(jin)政(zheng)(zheng)(zheng)策(ce)陆(lu)续出台,大(da)多数地(di)方(fang)政(zheng)(zheng)(zheng)策(ce)明确了应(ying)用(yong)(yong)范围(wei)、应(ying)用(yong)(yong)内容(rong)等(deng),有(you)(you)助于(yu)更好地(di)约(yue)束(shu) BIM 应(ying)用(yong)(yong)方(fang)向、评价 BIM 应(ying)用(yong)(yong)效果。同时更多的(de)(de)(de)(de)(de)(de)(de)地(di)区明确了 BIM 应(ying)用(yong)(yong)的(de)(de)(de)(de)(de)(de)(de)相关(guan)(guan)标(biao)准及收费政(zheng)(zheng)(zheng)策(ce),有(you)(you)效地(di)支撑了整体市(shi)场(chang)的(de)(de)(de)(de)(de)(de)(de)活跃。到目前(qian)为(wei)(wei)止我国 BIM 技术应(ying)用(yong)(yong)的(de)(de)(de)(de)(de)(de)(de)标(biao)准和政(zheng)(zheng)(zheng)策(ce)体系已初步形成(cheng),为(wei)(wei)BIM 的(de)(de)(de)(de)(de)(de)(de)成(cheng)功实(shi)施(shi)奠定了坚实(shi)的(de)(de)(de)(de)(de)(de)(de)基础。政(zheng)(zheng)(zheng)策(ce)汇总见表(biao) 1.1。

表 1.1 BIM 相关政策汇总表

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1.2 国内外(wai)研究(jiu)现状(zhuang)

1.2.1 国内研(yan)究(jiu)现状

(1)国内用(yong)户满意(yi)度相(xiang)关研究现状

关(guan)于(yu)(yu)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)的(de)研(yan)(yan)究(jiu)历经(jing)了(le)(le)(le)从(cong)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)的(de)影(ying)响(xiang)因(yin)素(su)到构(gou)(gou)建(jian)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)的(de)测评(ping)(ping)(ping)(ping)(ping)(ping)(ping)模(mo)(mo)型(xing)再到对(dui)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)进行(xing)具(ju)体评(ping)(ping)(ping)(ping)(ping)(ping)(ping)价(jia)的(de)过(guo)程(cheng)。刘(liu)婷在(zai)(zai) ISO/IEC 25010 软件(jian)质(zhi)(zhi)量(liang)模(mo)(mo)型(xing)的(de)基础(chu)上(shang),从(cong)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)、软件(jian)、环(huan)境三个角(jiao)度(du)(du)(du)(du)(du)(du)出(chu)(chu)发(fa)(fa)提出(chu)(chu)了(le)(le)(le)适用(yong)(yong)(yong)(yong)(yong)(yong)(yong)于(yu)(yu)不同(tong)类型(xing) APP 软件(jian)的(de)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)模(mo)(mo)型(xing)[4]。杨国(guo)梁用(yong)(yong)(yong)(yong)(yong)(yong)(yong) mass 函数(shu)值为(wei)(wei)区(qu)间数(shu)的(de)证据(ju)推理(li)方法(fa)分析了(le)(le)(le)某(mou)网(wang)(wang)络中心的(de)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du),调查以“非(fei)常满(man)(man)(man)意(yi)(yi)(yi)(yi)”、“基本满(man)(man)(man)意(yi)(yi)(yi)(yi)”、“不满(man)(man)(man)意(yi)(yi)(yi)(yi)”等(deng)五个评(ping)(ping)(ping)(ping)(ping)(ping)(ping)价(jia)等(deng)级的(de)区(qu)间形式为(wei)(wei)结果,准确的(de)反(fan)映(ying)了(le)(le)(le)基于(yu)(yu)抽(chou)样技(ji)术(shu)(shu)的(de)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)综合满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)情(qing)况[5]。何(he)伟怡等(deng)学者(zhe)从(cong) BIM 用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)的(de)角(jiao)度(du)(du)(du)(du)(du)(du)出(chu)(chu)发(fa)(fa),基于(yu)(yu)组(zu)织支(zhi)(zhi)持(chi)理(li)论经(jing)实证研(yan)(yan)究(jiu)表明(ming)组(zu)织支(zhi)(zhi)持(chi)会对(dui)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)有(you)积极(ji)影(ying)响(xiang)[6]。周涛等(deng)在(zai)(zai)移动商务网(wang)(wang)站的(de)研(yan)(yan)究(jiu)中指出(chu)(chu)网(wang)(wang)站易(yi)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)性(xing)(xing)、网(wang)(wang)站有(you)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)性(xing)(xing)和(he)信任三者(zhe)共同(tong)决定用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)[7]。李(li)仲琦使用(yong)(yong)(yong)(yong)(yong)(yong)(yong)决策实验(yan)室法(fa)识别出(chu)(chu)使用(yong)(yong)(yong)(yong)(yong)(yong)(yong)成本是影(ying)响(xiang)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)的(de)首要因(yin)素(su);感知(zhi)(zhi)(zhi)有(you)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)性(xing)(xing)中的(de)人性(xing)(xing)化服(fu)务和(he)感知(zhi)(zhi)(zhi)易(yi)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)性(xing)(xing)中的(de)使用(yong)(yong)(yong)(yong)(yong)(yong)(yong)习惯对(dui)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)有(you)较(jiao)大(da)影(ying)响(xiang)[8]。于(yu)(yu)此同(tong)时,有(you)关(guan)学者(zhe)也指出(chu)(chu)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)感知(zhi)(zhi)(zhi)(感知(zhi)(zhi)(zhi)有(you)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)性(xing)(xing)、感知(zhi)(zhi)(zhi)易(yi)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)性(xing)(xing))对(dui)是影(ying)响(xiang)微(wei)信用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)最(zui)重(zhong)(zhong)要的(de)因(yin)素(su)[9]。徐文(wen)娟借鉴技(ji)术(shu)(shu)-组(zu)织-环(huan)境(TOE)框(kuang)架(jia),将企业管(guan)(guan)理(li)资源计(ji)划系统(tong)(tong)(tong)(ERP)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)影(ying)响(xiang)因(yin)素(su)分为(wei)(wei):技(ji)术(shu)(shu)因(yin)素(su)(系统(tong)(tong)(tong)、信息、服(fu)务质(zhi)(zhi)量(liang)),组(zu)织因(yin)素(su)(高(gao)层管(guan)(guan)理(li)者(zhe)支(zhi)(zhi)持(chi)、项目(mu)管(guan)(guan)理(li)、用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)参与度(du)(du)(du)(du)(du)(du)),环(huan)境因(yin)素(su)(外部支(zhi)(zhi)持(chi))和(he)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)特征四(si)大(da)类。经(jing)研(yan)(yan)究(jiu)发(fa)(fa)现(xian)影(ying)响(xiang)ERP 系统(tong)(tong)(tong)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)的(de)最(zui)重(zhong)(zhong)要因(yin)素(su)为(wei)(wei)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)参与度(du)(du)(du)(du)(du)(du)、外部支(zhi)(zhi)持(chi)、系统(tong)(tong)(tong)质(zhi)(zhi)量(liang)[10]。汪芸辉在(zai)(zai)关(guan)于(yu)(yu)国(guo)家科(ke)技(ji)报(bao)告服(fu)务系统(tong)(tong)(tong)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)研(yan)(yan)究(jiu)中验(yan)证了(le)(le)(le)服(fu)务质(zhi)(zhi)量(liang)和(he)使用(yong)(yong)(yong)(yong)(yong)(yong)(yong)质(zhi)(zhi)量(liang)对(dui)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)的(de)作(zuo)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)[11]。满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)是测评(ping)(ping)(ping)(ping)(ping)(ping)(ping)信息系统(tong)(tong)(tong)成功的(de)重(zhong)(zhong)要标准,已被(bei)广泛运(yun)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)在(zai)(zai)项目(mu)评(ping)(ping)(ping)(ping)(ping)(ping)(ping)估中,由(you)此产生(sheng)了(le)(le)(le)一系列与满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)测评(ping)(ping)(ping)(ping)(ping)(ping)(ping)的(de)相关(guan)研(yan)(yan)究(jiu)。马(ma)海群等(deng)过(guo) SEM 和(he)顾客满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)指数(shu)模(mo)(mo)型(xing)(CSI),总结出(chu)(chu)了(le)(le)(le)与高(gao)校网(wang)(wang)站用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)较(jiao)高(gao)程(cheng)度(du)(du)(du)(du)(du)(du)相关(guan)的(de) 6个潜变量(liang),并(bing)以此为(wei)(wei)基础(chu)构(gou)(gou)建(jian)了(le)(le)(le)测评(ping)(ping)(ping)(ping)(ping)(ping)(ping)模(mo)(mo)型(xing)[12]。陈(chen)伟鹏把(ba)灰色关(guan)联度(du)(du)(du)(du)(du)(du)和(he) AHP 结合在(zai)(zai)提出(chu)(chu)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)综合评(ping)(ping)(ping)(ping)(ping)(ping)(ping)价(jia)模(mo)(mo)型(xing)基础(chu)上(shang),进一步区(qu)分出(chu)(chu)了(le)(le)(le)产品(pin)(pin)间的(de)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)差(cha)异[13]。吕(lv)品(pin)(pin)运(yun)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)灰色理(li)论,构(gou)(gou)建(jian)了(le)(le)(le)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)灰色评(ping)(ping)(ping)(ping)(ping)(ping)(ping)估模(mo)(mo)型(xing)。以实际产品(pin)(pin)对(dui)象获(huo)取实验(yan)数(shu)据(ju),经(jing)计(ji)算得(de)出(chu)(chu)产品(pin)(pin)的(de)总体满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)值,为(wei)(wei)商业机构(gou)(gou)的(de)生(sheng)产销(xiao)售提供(gong)了(le)(le)(le)帮助(zhu)[14]。李(li)佳璐利用(yong)(yong)(yong)(yong)(yong)(yong)(yong)层次分析法(fa)对(dui)数(shu)字图书(shu)馆(guan)的(de)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)做出(chu)(chu)评(ping)(ping)(ping)(ping)(ping)(ping)(ping)价(jia),并(bing)求出(chu)(chu)了(le)(le)(le)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)最(zui)终分值[15]。吴(wu)玉萍将粒子群优化算法(fa)和(he)支(zhi)(zhi)持(chi)向量(liang)回归(gui)方法(fa)结合,对(dui) 16所高(gao)校移动图书(shu)馆(guan)用(yong)(yong)(yong)(yong)(yong)(yong)(yong)户(hu)满(man)(man)(man)意(yi)(yi)(yi)(yi)度(du)(du)(du)(du)(du)(du)进行(xing)评(ping)(ping)(ping)(ping)(ping)(ping)(ping)价(jia) ,该(gai)方法(fa)提高(gao)了(le)(le)(le)精(jing)确度(du)(du)(du)(du)(du)(du)并(bing)可反(fan)映(ying)出(chu)(chu)指标间的(de)非(fei)线(xian)性(xing)(xing)关(guan)系[16]。

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第二章(zhang) 相关概(gai)念(nian)及理论基础(chu)


2.1 BIM 相(xiang)关概念

2.1.1 建(jian)筑信息模型(xing)(BIM)

BIM 在(zai)全(quan)球(qiu)的(de)(de)(de)(de)(de)(de)(de)(de)建(jian)筑(zhu)(zhu)和(he)(he)(he)(he)设(she)计专(zhuan)业(ye)(ye)人(ren)员(yuan)中正在(zai)成(cheng)(cheng)为(wei)主(zhu)流。BIM 技术(shu)(shu)是信息和(he)(he)(he)(he)通信技术(shu)(shu)在(zai)建(jian)筑(zhu)(zhu)业(ye)(ye)过(guo)程(cheng)中集成(cheng)(cheng)的(de)(de)(de)(de)(de)(de)(de)(de)结果,是被公认(ren)的(de)(de)(de)(de)(de)(de)(de)(de)建(jian)筑(zhu)(zhu)行(xing)业(ye)(ye)创新和(he)(he)(he)(he)生(sheng)产(chan)力(li)的(de)(de)(de)(de)(de)(de)(de)(de)催化(hua)剂。它(ta)被开发用(yong)来(lai)(lai)(lai)解(jie)决协(xie)作(zuo)问题,应付(fu)密集信息、减少项(xiang)目(mu)时(shi)间(jian)和(he)(he)(he)(he)成(cheng)(cheng)本以(yi)及改(gai)善施(shi)工性(xing)能。同(tong)(tong)时(shi),它(ta)还(hai)支持(chi)绿色建(jian)筑(zhu)(zhu)评估和(he)(he)(he)(he)分析。此外,它(ta)被认(ren)为(wei)是一(yi)(yi)种(zhong)有效的(de)(de)(de)(de)(de)(de)(de)(de)平台,可(ke)为(wei)环(huan)境提供(gong)更少的(de)(de)(de)(de)(de)(de)(de)(de)有害(hai)建(jian)筑(zhu)(zhu)物(wu)(wu),将建(jian)筑(zhu)(zhu)行(xing)业(ye)(ye)的(de)(de)(de)(de)(de)(de)(de)(de)风(feng)险(xian)降至最低,解(jie)决复(fu)杂性(xing)并消除项(xiang)目(mu)管(guan)理(li)冲突。BIM 技术(shu)(shu)的(de)(de)(de)(de)(de)(de)(de)(de)这(zhei)(zhei)些(xie)属(shu)性(xing)有助(zhu)于(yu)实现建(jian)设(she)过(guo)程(cheng)可(ke)持(chi)续性(xing),因(yin)(yin)此近年(nian)(nian)来(lai)(lai)(lai) BIM 工具近年(nian)(nian)来(lai)(lai)(lai)受到全(quan)球(qiu)研究(jiu)(jiu)人(ren)员(yuan)和(he)(he)(he)(he)从(cong)(cong)(cong)业(ye)(ye)人(ren)员(yuan)的(de)(de)(de)(de)(de)(de)(de)(de)越来(lai)(lai)(lai)越多(duo)的(de)(de)(de)(de)(de)(de)(de)(de)关注,因(yin)(yin)为(wei)他(ta)们期(qi)(qi)望从(cong)(cong)(cong)实施(shi) BIM 的(de)(de)(de)(de)(de)(de)(de)(de)过(guo)程(cheng)中受益(如提高生(sheng)产(chan)率、降低成(cheng)(cheng)本、缩短工期(qi)(qi)和(he)(he)(he)(he)减少返工等(deng))。根(gen)据美国建(jian)筑(zhu)(zhu)信息模型标准(NBS)和(he)(he)(he)(he)英国皇(huang)家(jia)建(jian)筑(zhu)(zhu)师协(xie)会(RIBA)2015 年(nian)(nian)的(de)(de)(de)(de)(de)(de)(de)(de)报告,在(zai)2010年(nian)(nian)至 2014年(nian)(nian)期(qi)(qi)间(jian),BIM意识和(he)(he)(he)(he)使用(yong)率的(de)(de)(de)(de)(de)(de)(de)(de)结合(he)从(cong)(cong)(cong) 13%急剧增加到 48%。BIM 工具正在(zai)改(gai)变(bian) AEC 公司交换信息和(he)(he)(he)(he)进行(xing)协(xie)作(zuo)的(de)(de)(de)(de)(de)(de)(de)(de)方(fang)式,它(ta)们被视为(wei)是 AEC 行(xing)业(ye)(ye)中的(de)(de)(de)(de)(de)(de)(de)(de)下一(yi)(yi)个革命性(xing)技术(shu)(shu)[84]。尽(jin)管(guan)如此,根(gen)据美国联(lian)合(he)总承包商(ACG)等(deng)的(de)(de)(de)(de)(de)(de)(de)(de)说(shuo)法,BIM 一(yi)(yi)直是一(yi)(yi)个流动的(de)(de)(de)(de)(de)(de)(de)(de)概念,从(cong)(cong)(cong) ACG 等(deng)对(dui)(dui)(dui) BIM 定义不断演变(bian)中表(biao)明(ming)了(le)这(zhei)(zhei)一(yi)(yi)点。在(zai) BIM 成(cheng)(cheng)为(wei) AEC 公司的(de)(de)(de)(de)(de)(de)(de)(de)工具不久(jiu)之(zhi)后(hou),Aranda-Mena 等(deng)[85]研究(jiu)(jiu)发现 BIM 没有一(yi)(yi)个大众普遍认(ren)同(tong)(tong)的(de)(de)(de)(de)(de)(de)(de)(de)定义:“对(dui)(dui)(dui)于(yu)有的(de)(de)(de)(de)(de)(de)(de)(de)人(ren)来(lai)(lai)(lai)说(shuo),BIM 是应用(yong)软件(jian)的(de)(de)(de)(de)(de)(de)(de)(de)集合(he);对(dui)(dui)(dui)于(yu)其他(ta)人(ren)来(lai)(lai)(lai)说(shuo),这(zhei)(zhei)是一(yi)(yi)个设(she)计和(he)(he)(he)(he)记录建(jian)筑(zhu)(zhu)信息的(de)(de)(de)(de)(de)(de)(de)(de)过(guo)程(cheng);对(dui)(dui)(dui)另一(yi)(yi)些(xie)人(ren)而言,这(zhei)(zhei)是一(yi)(yi)种(zhong)全(quan)新的(de)(de)(de)(de)(de)(de)(de)(de)实践和(he)(he)(he)(he)提升专(zhuan)业(ye)(ye)方(fang)法,需要新政策的(de)(de)(de)(de)(de)(de)(de)(de)实施(shi)、处理(li)好承包商和(he)(he)(he)(he)项(xiang)目(mu)利益相关者之(zhi)间(jian)的(de)(de)(de)(de)(de)(de)(de)(de)关系(xi)”。NBS 和(he)(he)(he)(he) BSA 解(jie)决了(le)这(zhei)(zhei)种(zhong)不确定性(xing),他(ta)们将 BIM 定义为(wei)“设(she)施(shi)的(de)(de)(de)(de)(de)(de)(de)(de)物(wu)(wu)理(li)和(he)(he)(he)(he)功能特性(xing)的(de)(de)(de)(de)(de)(de)(de)(de)数字表(biao)示”。它(ta)作(zuo)为(wei)“一(yi)(yi)个共享的(de)(de)(de)(de)(de)(de)(de)(de)知识资(zi)源,用(yong)于(yu)提供(gong)与设(she)施(shi)相关的(de)(de)(de)(de)(de)(de)(de)(de)信息,从(cong)(cong)(cong)而在(zai)其生(sheng)命周期(qi)(qi)中为(wei)决策提供(gong)可(ke)靠依(yi)据;并且从(cong)(cong)(cong)最早的(de)(de)(de)(de)(de)(de)(de)(de)构思(si)到拆(chai)除都存在(zai)”。

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2.2 理论基础

2.2.1 技术(shu)接(jie)受模型

为(wei)(wei)(wei)了(le)建立(li)一个可以预测任何(he)(he)特(te)定技(ji)(ji)术(shu)(shu)(shu)(shu)实际(ji)(ji)使(shi)(shi)用(yong)(yong)(yong)(yong)(yong)(yong)情(qing)况的(de)(de)(de)(de)可靠(kao)模(mo)型,Fred Davis采用(yong)(yong)(yong)(yong)(yong)(yong)了(le)理(li)(li)性(xing)(xing)(xing)行(xing)(xing)为(wei)(wei)(wei)和(he)计(ji)划(hua)行(xing)(xing)为(wei)(wei)(wei)的(de)(de)(de)(de)理(li)(li)论并提出了(le)(Technology Acceptance Mmodel 即TAM)。他认(ren)为(wei)(wei)(wei)一个系(xi)(xi)统(tong)的(de)(de)(de)(de)实际(ji)(ji)使(shi)(shi)用(yong)(yong)(yong)(yong)(yong)(yong)是(shi)一种(zhong)行(xing)(xing)为(wei)(wei)(wei),因此(ci),TRA 和(he) TPB 是(shi)解(jie)(jie)释和(he)预测这(zhei)种(zhong)行(xing)(xing)为(wei)(wei)(wei)的(de)(de)(de)(de)合(he)适模(mo)型[95]。TAM 用(yong)(yong)(yong)(yong)(yong)(yong)来解(jie)(jie)释和(he)描述信(xin)息技(ji)(ji)术(shu)(shu)(shu)(shu)的(de)(de)(de)(de)接(jie)受(shou)程度、用(yong)(yong)(yong)(yong)(yong)(yong)户对(dui)信(xin)息技(ji)(ji)术(shu)(shu)(shu)(shu)的(de)(de)(de)(de)接(jie)受(shou)行(xing)(xing)为(wei)(wei)(wei)及探(tan)(tan)索影(ying)响技(ji)(ji)术(shu)(shu)(shu)(shu)采纳的(de)(de)(de)(de)因素。TAM 用(yong)(yong)(yong)(yong)(yong)(yong)来解(jie)(jie)释和(he)描述信(xin)息技(ji)(ji)术(shu)(shu)(shu)(shu)的(de)(de)(de)(de)接(jie)受(shou)程度、用(yong)(yong)(yong)(yong)(yong)(yong)户对(dui)信(xin)息技(ji)(ji)术(shu)(shu)(shu)(shu)的(de)(de)(de)(de)接(jie)受(shou)行(xing)(xing)为(wei)(wei)(wei)及探(tan)(tan)索影(ying)响技(ji)(ji)术(shu)(shu)(shu)(shu)采用(yong)(yong)(yong)(yong)(yong)(yong)的(de)(de)(de)(de)因素。技(ji)(ji)术(shu)(shu)(shu)(shu)接(jie)受(shou)模(mo)型(如图(tu) 2.1)展示了(le)用(yong)(yong)(yong)(yong)(yong)(yong)户如何(he)(he)接(jie)受(shou)和(he)使(shi)(shi)用(yong)(yong)(yong)(yong)(yong)(yong)一项技(ji)(ji)术(shu)(shu)(shu)(shu),并提供了(le)用(yong)(yong)(yong)(yong)(yong)(yong)户态(tai)度、使(shi)(shi)用(yong)(yong)(yong)(yong)(yong)(yong)意(yi)图(tu)和(he)实际(ji)(ji)使(shi)(shi)用(yong)(yong)(yong)(yong)(yong)(yong)行(xing)(xing)为(wei)(wei)(wei)之间(jian)的(de)(de)(de)(de)联系(xi)(xi)。TAM 理(li)(li)论认(ren)为(wei)(wei)(wei)外(wai)部变(bian)量(liang)(例如系(xi)(xi)统(tong)特(te)性(xing)(xing)(xing)、开发(fa)过程、培训)对(dui)信(xin)息系(xi)(xi)统(tong)(Information System,IS)的(de)(de)(de)(de)使(shi)(shi)用(yong)(yong)(yong)(yong)(yong)(yong)意(yi)图(tu)的(de)(de)(de)(de)影(ying)响是(shi)由(you)感知(zhi)的(de)(de)(de)(de)有(you)(you)用(yong)(yong)(yong)(yong)(yong)(yong)性(xing)(xing)(xing)和(he)感知(zhi)的(de)(de)(de)(de)易用(yong)(yong)(yong)(yong)(yong)(yong)性(xing)(xing)(xing)介导的(de)(de)(de)(de)。个人使(shi)(shi)用(yong)(yong)(yong)(yong)(yong)(yong)系(xi)(xi)统(tong)的(de)(de)(de)(de)行(xing)(xing)为(wei)(wei)(wei)意(yi)图(tu)是(shi)由(you)两(liang)个因素决(jue)定的(de)(de)(de)(de):感知(zhi)的(de)(de)(de)(de)有(you)(you)用(yong)(yong)(yong)(yong)(yong)(yong)性(xing)(xing)(xing)及感知(zhi)的(de)(de)(de)(de)易用(yong)(yong)(yong)(yong)(yong)(yong)性(xing)(xing)(xing)。依据技(ji)(ji)术(shu)(shu)(shu)(shu)接(jie)受(shou)模(mo)型在其他因素保持不变(bian)时,系(xi)(xi)统(tong)越容易使(shi)(shi)用(yong)(yong)(yong)(yong)(yong)(yong),它将越有(you)(you)用(yong)(yong)(yong)(yong)(yong)(yong),因此(ci)感知(zhi)有(you)(you)用(yong)(yong)(yong)(yong)(yong)(yong)性(xing)(xing)(xing)会被感知(zhi)易用(yong)(yong)(yong)(yong)(yong)(yong)性(xing)(xing)(xing)所(suo)影(ying)响。在 TAM 中实际(ji)(ji)的(de)(de)(de)(de)系(xi)(xi)统(tong)使(shi)(shi)用(yong)(yong)(yong)(yong)(yong)(yong)是(shi)由(you)用(yong)(yong)(yong)(yong)(yong)(yong)户的(de)(de)(de)(de)使(shi)(shi)用(yong)(yong)(yong)(yong)(yong)(yong)意(yi)图(tu)决(jue)定的(de)(de)(de)(de),用(yong)(yong)(yong)(yong)(yong)(yong)户的(de)(de)(de)(de)使(shi)(shi)用(yong)(yong)(yong)(yong)(yong)(yong)受(shou)用(yong)(yong)(yong)(yong)(yong)(yong)户的(de)(de)(de)(de)使(shi)(shi)用(yong)(yong)(yong)(yong)(yong)(yong)态(tai)度影(ying)响。

Davis 等人(ren)因为(wei)(wei)用(yong)(yong)户态(tai)(tai)度对(dui)行为(wei)(wei)意向(xiang)没有(you)起到很(hen)好的(de)(de)(de)调节,因此(ci)在最终的(de)(de)(de)TAM 中(zhong)节而(er)将其(qi)省略(lve)。实证研究(jiu)发现,用(yong)(yong)户态(tai)(tai)度不(bu)会(hui)直接影响(xiang)行为(wei)(wei)意向(xiang)[96],即使(shi)不(bu)考(kao)虑用(yong)(yong)户态(tai)(tai)度这个(ge)因素(su)(su),TAM 仍(reng)会(hui)保持(chi)其(qi)稳健性(xing)(xing)。此(ci)后,随着时间(jian)的(de)(de)(de)流逝,TAM逐渐发展成为(wei)(wei)解释和(he)(he)(he)预测系统使(shi)用(yong)(yong)情况的(de)(de)(de)优先采(cai)用(yong)(yong)模型(xing),大(da)多数涉(she)及用(yong)(yong)户对(dui)技术的(de)(de)(de)接受的(de)(de)(de)研究(jiu)都(dou)引用(yong)(yong)了(le)它。但由于 TAM 的(de)(de)(de)外部变量具有(you)较大(da)的(de)(de)(de)灵活性(xing)(xing)且(qie)缺(que)少针对(dui)性(xing)(xing),Venkatesh 和(he)(he)(he) Davis[97]提出了(le)一个(ge)扩展模型(xing),名为(wei)(wei) TAM 2(见图 2.2)。TAM2试图找出影响(xiang)感知有(you)用(yong)(yong)性(xing)(xing)的(de)(de)(de)因素(su)(su),这些(xie)因素(su)(su)主要(yao)是(shi)社会(hui)影响(xiang)(主观(guan)规范和(he)(he)(he)自身形(xing)象)和(he)(he)(he)认知工(gong)具(工(gong)作相(xiang)关性(xing)(xing)、产出质量和(he)(he)(he)结果(guo)(guo)的(de)(de)(de)可演示(shi)性(xing)(xing))。自愿(yuan)性(xing)(xing)和(he)(he)(he)经(jing)验是(shi)主观(guan)规范的(de)(de)(de)调节变量。他们(men)基于时间(jian)维度进行了(le)一项纵向(xiang)研究(jiu),研究(jiu)和(he)(he)(he)时间(jian)段的(de)(de)(de)汇总结果(guo)(guo)显示(shi),主观(guan)规范、自身形(xing)象、工(gong)作相(xiang)关性(xing)(xing)和(he)(he)(he)结果(guo)(guo)可演示(shi)性(xing)(xing)是(shi)感知有(you)用(yong)(yong)性(xing)(xing)的(de)(de)(de)重要(yao)决定因素(su)(su)。

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第三章 BIM 用户满意度模型构建......................27

3.1 BIM 用(yong)户满意度(du)模型(xing)构建(jian)及假设....................27

3.1.1 变量确定(ding)............27

3.1.2 研究(jiu)假设..........................29

第四(si)章 调查问卷设计及分析.........................39

4.1 问卷内容及(ji)题项设计.......................39

4.2 调查(cha)样本数据分析..................... 40

第五章 结论与展望..........................67

5.1 研究结论..............67

5.2 展望(wang)................................67


第(di)四章 调查问(wen)卷设计及分析


4.1 问卷内容及题项设计

本文关于 BIM 用(yong)户满意度的(de)(de)(de)问卷量(liang)表(biao)(biao)(biao)的(de)(de)(de)设计(ji)是基于文献(xian)阅读和研究的(de)(de)(de)基础(chu)上,参考(kao)了(le)部(bu)分(fen)国内(nei)外专家提出的(de)(de)(de)量(liang)表(biao)(biao)(biao)。此次调查的(de)(de)(de)问卷内(nei)容包(bao)括各维(wei)度的(de)(de)(de)测量(liang)项表(biao)(biao)(biao)和个人信息两部(bu)分(fen),其中(zhong)各维(wei)度的(de)(de)(de)测量(liang)项表(biao)(biao)(biao)为能(neng)反映各测量(liang)变量(liang)的(de)(de)(de)题项,组织(zhi)维(wei)度

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